Shefali Bhalla (she/her)

Client Care Coordinator & Administrative Assistant

Hi, I’m Shefali Bhalla, and I’m excited to be joining the team at New Moon Counselling as an Administrative Assistant! I’m currently pursuing my Master of Arts in Developmental Psychology at Wilfrid Laurier University, where my research focuses on emotional well-being, meditation, and grief support in children. I have experience in administrative, research, and therapeutic environments, and I’m passionate about supporting others with care, empathy, and attention to detail.

I’m drawn to the mental health field because I believe in the power of connection, community, and helping others feel seen and supported. Through my role, I hope to create a warm, welcoming, and organized experience for all clients and team members. I understand that reaching out for support can feel vulnerable, so I will strive to ensure that every interaction, whether over the phone, by email, or in person, is met with respect and confidentiality. I aim to become someone clients can count on for clear communication and compassionate support.

Outside of work, I enjoy crocheting, reading, painting, practicing meditation, and spending time with loved ones.

I look forward to being a part of your journey and helping make your experience at New Moon Counselling as smooth and supportive as possible!